Why haven't I been paid yet?

If you notice a payment delay, meaning more than 30 working days after your product was received at our facility, follow these steps:

• Verify that you sent your package to the address indicated in the sale confirmation email.
• Ensure you included the sales voucher in the product packaging. If not, contact us immediately.
• Check that we have received your package using your DHL tracking number.

After verifying these elements, if you still haven't received your payment, contact us on the Sell on Wethenew Facebook page with your sales number and the tracking number of your package. Our team will respond within 4 working days (excluding weekends and holidays).

What are the different payment methods?

All payments are made after quality and authenticity checks, 30 working days maximum after the products are received at our facility.

We offer two payment methods:

• Bank transfer (to a Revolut, N26, etc., or a local bank account) - with no fees for you. If you choose this option, provide the IBAN, BIC, and full name of the account holder.
• PayPal - with a 2% transaction fee. For example, if the sale amount is €200, you will receive €200/1.02 = €196.07. If you choose this option, provide the email and full name of the account holder.
• Express payment, which allows you to receive your payments in 2 working days. You can choose to activate Express payment for a transaction or automatically for all your sales, with a 3.5% fee applied to each transaction paid via Express.

Problem with my IBAN?

What happens if I provided the wrong IBAN?

• If the IBAN does not correspond to any bank account:

Don't worry, your money is not lost! In this case, the transfer is returned to us within 15 working days. Then, we can manually renew your payment to your new IBAN.