What if my product doesn't pass the checks?

If your product fails our quality and authenticity checks, you will receive an email explaining why we cannot accept your product.

Here's what to do next:

• We will send you an email with a payment link to cover the shipping and return fees. You need to pay these fees, which amount to €15 per pair.
• Your package will be shipped back 2 working days (excluding weekends and holidays) after the payment is confirmed.

Check our product criteria here.

How long does the checking process take?

Once your product arrives, our experts perform a quality and authenticity check necessary for the final validation of the sale. This process can take up to 2 working days (excluding weekends and holidays).

Outside of this timeframe, you can refer to this article.

How do you check products?

Our authenticity and quality checks are strict, and we reserve the right to reject your product if it is defective, shows signs of wear, or if we doubt its authenticity. Please verify these elements:

• We do not accept any stains, traces (glue or other), scratches, color defects, and other visible flaws on the pair.

Even if it's a manufacturing defect and you received your product in this condition, you must send a product that meets our criteria.

• We do not accept any product that has been worn, even once or just tried on.
• Ensure that the size matches the product we are looking for.
• We do not accept damaged packaging: crushed box, torn blister, etc.